Shipping, Production & Returns
Production Timeframes
Same Day Production (1 day) - items from our Same Day Production are dispatched the same day you order. Cut off time for same day orders is before 11am Monday to Friday. Pick ups are not available.
Standard Production (7 days) - If you need something dispatched urgently, please reach out to us after ordering or use our Same Day service.
Shipping Timeframes
Regular Australia Post (production time + 2-7 days delivery) - $10 for the first item, then $0.25c per item after that. A tracking number is emailed once dispatched.
Express Australia Post (production time + 1-day delivery) - $15 for the first item, then $1 extra per item after that. Express post is typically overnight unless you live in a rural location.
International (production time + 4-40* days delivery) - Starting at $15+ delivery. A tracking number is emailed once dispatched. *International shipping can take longer to certain overseas locations. For more info, please click here.
Returns Policy
We work hard to provide consistent, quality prints for our customers, however, if you're unhappy with the product you receive, please follow these instructions to return/receive a new product: Email us at Sales@ThePrintBar.com
- The date of your purchase
- Your order number
- What you would like to return
- Why you want to return it
- A photo highlighting the fault/damage
Once we have received this email we will organise a replacement/refund for you if the order meets our user agreement/return policy. You may have to return the product back to Santai Website.
What Can Be Returned
Only items that are faulty, damaged or have a faulty print may be returned. Once an order has been placed using our online system, it's immediately added to our production queue, and we can't edit or cancel it once it's been placed. No returns are accepted after 14 days of your order being received. We do not accept items that have noticeable wear or makeup stains.
We do not refund or exchange for change of mind, shipping or supplier stock delays or if the customer chooses the wrong garment size. Please note: sizing measurements online are within +-2cm—anything outside of this allowance is considered faulty. Print dimensions and print placement measurements are within +-2cm and anything outside of this can be considered faulty.
Clients must ensure that the artwork, quantity and shipping address is correct before payment is made. We do not accept returns for errors made by any of our couriers when we have dispatched to the correct address by the due date.
